The following section addresses common problems that users may experience when installing/running WebLock:
WebLock launches but says it must be run using a custom URL or says
This browser is only normally started by another browser
WebLock must be launched using the link found in Step 2 above. It cannot be run by clicking an icon.
WebLock launches but says:
You must close the following program(s) before starting the browser:
WebLock cannot run alongside programs that could compromise the security of the test. If you are familiar with the programs it is asking you to close, you can attempt to close them yourself. (Some programs have icons in the taskbar that may need to be right-clicked to fully exit the program.)
If you are not familiar with the program it is asking you to close or are not able to close the program, you can restart your computer in safe mode. When restarting in safe mode, your computer will only run the necessary components for your computer to function.
(Windows users will want to restart in Safe Mode with Networking)
WebLock cannot be installed
Your antivirus program (for example, Norton Antivirus) says WebLock is a virus
WebLock launches but immediately closes
You must have administrator privileges to install WebLock. If you have an antivirus program running, you may need to add WebLock to the list of safe programs (if possible) or temporarily exit/disable the program. (WebLock is not a virus.) If you continue to experience problems, try restarting your computer in safe mode as described above.
Additional Support
If you continue to experience problems, try upgrading your browser: Windows users should upgrade to the latest version of Internet Explorer and Mac users should upgrade to the latest version of Safari. Internet Explorer version 8 and above are supported. Resetting Internet Explorer to its default settings and disabling all add-ons may also help.
If you continue to experience problems, please contact support@assess.com. Within your email, please include your operating system with version number (for example, OSX Mountain Lion or Windows 7) and, if Windows, your version of Internet Explorer (for example, version 8).
